Project operator and data controller
Ryiako Mykola
CountTrace is operated by an individual. CountTrace is the product name, not a registered company.
- Correspondence address
- Armii Krajowej 55B, lok. 8, 83-110 Tczew, Polska
- Contact
- support@counttrace.com
Service and contact
The operator is Ryiako Mykola, the individual identified in the contact details below. CountTrace provides a local inventory application and an online account for licences and server assignment.
The app requires 64-bit Windows 10 or 11. Scanning devices connect to the server over the local network. Internet is needed for downloading, account creation, activation and licensing or payment operations. Routine warehouse work takes place locally; installation details appear on Download.
Account and use
Provide an email address you control and verify it with a code. Accept this version of the Terms when registering on the website or in the app. An organisation representative should have authority to act for it. Protect your mailbox, login codes and local server access.
You receive a non-exclusive licence to use the supplied version within your selected plan limits. Do not infringe laws or third-party rights or circumvent service security. Open-source components retain their separate licences. You keep your rights to your data.
Free beta and paid plans
Founders Beta provides Business free through 31 December 2026. Creating an account or reaching the end of beta does not automatically purchase a plan or charge you. A paid plan requires a separate order. Pricing describes limits and available plans; Extra is a separate paid plan.
When checkout is available, review the plan, full price including taxes, currency and monthly or annual billing period before confirming. Subscriptions renew until cancelled. Stop renewal in your account through Manage payment; email support is also available. A change of operator details or pricing does not authorise an unagreed charge.
Data, updates and ending use
Maintain backups of your local database and secure your devices. Beta is under development; we recommend evaluating it in your workflow before production use. We do not promise uninterrupted online account availability or compatibility with every device. This does not limit duties imposed by law.
You can stop using the service and request account closure. Closure may end access to licences; we will explain the effects before carrying it out. It does not automatically erase files on your computer. We will notify you of material changes to these Terms before they take effect; they do not apply retroactively.
Complaints and statutory rights
Report a problem using the contact below with your account email, app version, description and requested resolution. Do not send passwords or an entire database. We respond to consumer complaints within 14 days unless a different statutory period applies. Withdrawal and refund information appears on Refunds and cancellation.
Polish law applies without depriving consumers of mandatory protection in their country of habitual residence. These Terms do not exclude statutory responsibility for digital content or services conforming to the contract. Protection for sole traders where granted by law is preserved. Consumer advisers or UOKiK can help with disputes.