Getting started
- Download and run Windows setup. It installs the app, local server and database.
- Open CountTrace and complete account and company setup.
- Connect phones to the same Wi-Fi. Use the scanner pairing code in the app.
Frequently asked questions
How does the subscription work offline?
After payment confirmation, the local license covers the paid month or year, including PC restarts. When online, the app automatically checks renewal. A fixed 7-day reconnection grace period follows the paid period. Moving the clock backwards or damaging the license requires an online check. Products, stock and backups are preserved.
Does the warehouse need internet access?
After setup, core inventory work runs over your local network without internet. Keep the CountTrace server PC switched on. Internet is needed to connect your account, renew the license confirmation and use optional integrations.
How do I connect phones and scanners?
Connect devices to the same Wi-Fi as the warehouse PC. CountTrace Settings includes the web address and QR code. Use the separate scanner pairing code for CountTrace Scanner on Android. USB scanners work as keyboards.
Where is my data stored?
Products, stock and history stay on your warehouse PC. The Windows application can create and restore backups. Keep copies on another drive for recovery if the PC fails.
Why is Business free?
Companies created during Founders Beta receive Business free through 31 December 2026, with no card required. In the Windows app, connect the server to your company in your CountTrace account to activate its license.
Will I be charged automatically after Beta?
The free Beta does not create a paid subscription. You choose your plan when it ends. Extra is a separate plan paid from day one.
Can I import my Excel products?
Yes. XLSX, XLS and CSV files are supported. Match columns and review errors before importing. Stock changes are recorded in the operation history.
Need a hand?
Tell us what is not working and which app version you use. We will help you sort it out.